As Q1 wraps up, let’s discuss how to report on retention results in a meaningful and digestible way.
I’ll help you determine what “good customer success” looks like for your unique situation through a 6-question assessment. Let’s walk through it together!
Join for an open dialogue with other CS leaders about how we can position ourselves to accomplish great things in 2022.
'Tis the season...for end-of-year Hail Marys in the form of imaginative new deals Sales lands that help the company hit the quarter's goals.
Why is it valuable to establish a North Star for your CS org? It helps you communicate your aspirational business impact as well as inspire and guide the team you're building.
Not sure if your customers are seeing the value of your product? At this virtual roundtable, get clear on your customers’ success. Not only to secure more recurring revenue, but to improve your startup moving forward.
Strong Customer Success teams can articulate value with clarity and confidence, in a way that is tethered to reality and doesn’t sound like a sales pitch.
Let’s hear how you are sharing customer insight with your teams and discuss a step-by-step process that makes setting up VOC easy.
Let’s talk about where to begin, how to prioritize, and how you personally - leading the charge in CS - define your own success.
Going deeper than the workstreams (Onboarding, Support, Renewals etc.) the assessment highlights the strategic, future-proofing and cross-functional aspects of a successful CS buildout.
