I’m Lauren Mecca.

Since we started calling it Customer Success, I’ve been building customer-facing teams in SaaS startups. I use extensive people + business experience to coach founders and early Customer Success leaders building customer-centric, impact-driven businesses. Some clients call me their business therapist. My goal is to foster alignment across your team that ensures every member contributes value to customers.

Retain More Revenue + Sustain Growth

Too many leaders fail to do the foundational work that keeps your business growing.

I’ll help you evolve your customer success team using my unique approach that fosters alignment, perspective, and customer centricity. With my coaching, you will clarify your vision, unify your team, and retain more customers.